Refund Policy

1. Scope

This Refund Policy applies to licences for Stanbyte Monitor bought from Stanbyte B.V. (KVK 42153933) at https://stanbyte.app. It forms part of our Terms of Service. Capitalised terms have the meaning given there.

2. How our licences work

Stanbyte Monitor is sold as a one-time licence valid for 12 months from activation. There is no subscription and no automatic renewal, so you will never be charged again without placing a new order yourself. The free 14-day trial lets you test the Service with Starter limits before paying anything, and we encourage you to use it to decide whether the Service meets your needs.

3. Statutory right of withdrawal for EU and EEA consumers

3.1 Your right

If you are a consumer resident in the European Union or the European Economic Area, you have a legal right to withdraw from a distance contract within 14 days of concluding it, without giving a reason. For a licence to Stanbyte Monitor this period starts on the day you complete the purchase.

3.2 Immediate activation

Your licence is activated immediately on purchase so that your monitors start running straight away. By completing checkout you expressly request that we begin performing the service during the withdrawal period, and you acknowledge that once the service has been fully performed you lose your right of withdrawal. If you withdraw before the service has been fully performed, the law allows us to charge a proportionate amount for the service used up to that point. In practice we do not do this during the first 14 days; see section 4.

3.3 How to withdraw

To withdraw, send a clear statement to support@stanbyte.app before the 14-day period ends. You may use the following wording, but you do not have to:

"I hereby give notice that I withdraw from my contract for the following licence: [plan name], ordered on [date], account e-mail [e-mail address]."

We will confirm receipt by e-mail and refund you within 14 days of receiving your notice.

4. Our goodwill refund rule

Independently of the statutory right, and regardless of whether you are a consumer or a business, we apply the following rule to every licence:

• you request the refund within 14 days of the purchase date; and
• fewer than 500 checks have run on your account since the licence was activated.

If both conditions are met, we refund the licence in full, no questions asked. The 500-check threshold exists because a licence that has already performed a meaningful amount of monitoring has delivered the service you paid for. For reference, a single HTTP monitor on a 5-minute interval runs about 288 checks per day, so the threshold is reached quickly once monitors are active. If you want to test the Service, use the free trial before buying.

When a licence is refunded it is cancelled immediately and your monitors are paused.

5. No pro-rated refunds after 14 days

After the 14-day window, or once 500 or more checks have run, we do not offer refunds for the unused part of a licence. This includes situations where you stop using the Service, no longer need monitoring, delete your account, or buy a licence by mistake and notice later. Because licences never renew automatically, you are never charged for a period you did not actively order.

The only exceptions are:

• we terminate your account without cause during an active licence, in which case we refund the unused period pro rata;
• we make a material change to the Terms or to the Service that you do not accept, as described in the Terms of Service, in which case you may request a pro-rated refund of the remaining period;
• mandatory consumer law in your country gives you a broader right.

No refund is given where we terminate or suspend your account for a breach of the Terms or the Acceptable Use Policy.

6. Upgrades and downgrades

If you upgrade from Starter to Pro during an active licence, the unused value of your Starter licence is credited against the Pro price at checkout and the new Pro licence starts a fresh 12-month term. We do not refund the difference if you later wish to downgrade; your Pro licence simply runs until it expires.

7. Duplicate charges and payment errors

If you are charged twice for the same licence, or charged an amount that does not match the price shown at checkout, we will refund the duplicate or incorrect amount in full as soon as we verify it. Please contact us with the transaction references and we will resolve it promptly. This applies at any time, not only within 14 days.

8. How refunds are paid

• Refunds are always returned to the original payment method. We cannot refund to a different card, bank account or payment service.
• We issue the refund through our payment processor within 2 business days of approving it. It typically appears on your statement within 5 to 10 business days, depending on your card issuer. Some issuers take longer, which is outside our control.
• Refunds are made in the currency of the original charge. Any difference caused by exchange rate movements or your issuer's conversion fees is not reimbursed.
• VAT charged on the purchase is refunded together with the licence price. A credit note is issued for your records.

9. Chargebacks

Please contact us before opening a dispute with your card issuer. Almost every refund request is resolved within a business day by e-mail, and a chargeback takes weeks, costs us a dispute fee and may lead to the processor freezing your payment. If a chargeback is opened for a charge that is eligible for a refund under this policy, we will accept it. If a chargeback is opened for a charge that is not eligible, we will contest it with evidence of your account activity, and we reserve the right to suspend the account until the matter is resolved.

10. Requesting a refund

Send an e-mail to support@stanbyte.app from the e-mail address on your account and include:

1. the plan you purchased;
2. the purchase date and, if you have it, the transaction reference from the receipt;
3. a short note saying whether you are exercising the statutory right of withdrawal or asking for a goodwill refund (either is fine).

We reply to refund requests within 2 business days.

11. Changes to this policy

We may update this policy from time to time. The version in force at the time of your purchase applies to that purchase. Material changes are announced by e-mail at least 14 days in advance.

12. Contact

Refund requests and billing questions: support@stanbyte.app. Legal questions: legal@stanbyte.app.

Stanbyte B.V. (Besloten Vennootschap (Dutch private limited company)), corporate seat Amsterdam, the Netherlands, KVK 42153933, RSIN 869952079, represented by its director Dmitri Stanitšenko

Korte Lijnbaanssteeg 1, Kantoornummer 4598 1012 SL Amsterdam, the Netherlands